Last updated: January 2025
At Creatyvot, we strive to provide exceptional WhatsApp CRM services that meet your business needs. This Refund Policy outlines the terms and conditions for refunds, cancellations, and billing adjustments for our subscription-based services.
We offer a 30-day money-back guarantee for new customers who are not satisfied with our service. This guarantee applies to your first subscription payment only.
• Refund requests must be submitted within 30 days of your initial subscription
• Refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Processing fees and taxes are non-refundable
New customers are eligible for a full refund within 30 days if they are not satisfied with our service.
Existing customers may be eligible for partial refunds or credits in specific circumstances, such as service outages or billing errors.
Refunds are not available for add-on services, custom integrations, or professional services unless otherwise specified.
Submit your refund request through our customer support channels:
Please provide the following information with your refund request:
• Your account email address
• Transaction ID or invoice number
• Reason for the refund request
• Date of the transaction
All refund requests are reviewed by our customer support team within 2 business days.
Once approved, refunds are processed within 5-10 business days, depending on your payment provider.
You will receive an email confirmation once your refund has been processed.
You may cancel your subscription at any time through your account dashboard or by contacting customer support.
Cancellations take effect at the end of your current billing period. You will continue to have access to the service until the end of the period you have already paid for.
We do not provide partial refunds for unused portions of your subscription period.
If we experience significant service outages that affect your ability to use our platform, we may offer credits or partial refunds at our discretion.
If you are charged incorrectly due to a billing error on our part, we will issue a full refund for the incorrect amount.
In cases of force majeure events that significantly impact our service, we may offer refunds or credits as appropriate.
• Processing fees and transaction costs
• Taxes and government charges
• Custom integration development
• Professional services and consulting
• Add-on services purchased separately
• Data migration services
If you disagree with a refund decision, we encourage you to contact our customer support team to discuss the matter further.
For unresolved disputes, you may escalate the issue to our management team by emailing [email protected].
For questions about refunds, cancellations, or billing, please contact us:
General Support: [email protected]
Billing Support: [email protected]
Phone: +91 8848764059
Live Chat: Available on our website
We may update this Refund Policy from time to time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Refunds are typically processed within 5-10 business days after approval, depending on your payment provider.
No, we do not provide partial refunds for unused portions of your subscription period. You will have access until the end of the period you've already paid for.
New customers have a 30-day money-back guarantee. If you're not satisfied, contact our support team within 30 days of your initial subscription.
Processing fees and taxes are non-refundable. The refund amount will be the subscription cost minus these fees.