Last updated: January 2025
At Creatyvot ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp CRM platform and services.
• Name and contact information (email, phone number)
• Company information and business details
• Payment and billing information
• Account credentials and preferences
• WhatsApp Business API credentials
• Message content and metadata
• Contact information from WhatsApp conversations
• Chat history and conversation data
• IP address and device information
• Browser type and version
• Usage analytics and performance data
• Log files and error reports
• Provide and maintain our WhatsApp CRM services
• Process payments and manage subscriptions
• Send important service updates and notifications
• Provide customer support and technical assistance
• Improve our services and develop new features
• Comply with legal obligations and WhatsApp policies
• Prevent fraud and ensure service security
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
• Service Providers: With trusted third-party service providers who assist in operating our platform
• WhatsApp: As required by WhatsApp Business API policies and terms
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response and breach notification procedures
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.
• Account data: Retained while your account is active
• WhatsApp conversation data: Retained according to your settings and WhatsApp policies
• Payment information: Retained as required by law and for accounting purposes
• Analytics data: Retained for service improvement and may be anonymized
Depending on your location, you may have certain rights regarding your personal information:
• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where applicable
Our platform integrates with WhatsApp Business API, and we must comply with WhatsApp's data handling requirements:
• We process WhatsApp data in accordance with WhatsApp's Business Solution Provider terms
• Message content is encrypted and stored securely
• We respect WhatsApp's messaging policies and user consent requirements
• Users can manage their WhatsApp data preferences through our platform
We use cookies and similar technologies to enhance your experience and analyze platform usage:
• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: +91 8848764059
Address: Calicut, Kerala, 673508, India
Data Protection Officer: [email protected]